Job description
Leading beauty school in Roswell, GA is seeking a Customer Service and Sales Leader to both lead and perform Service Desk duties for our Student Salon Floor. The candidate must be able to provide excellent customer service and sales ability as the front-line representative to guests visiting the salon, as well as be able to mentor and assist future professionals that are currently enrolled in our educational programs. The individual must be pleasant and personable, have problem solving skills, have a positive attitude, and be able to work flexible hours, including evenings and Saturdays. Previous experience in the salon industry is a plus. Candidate must be open to learning and adapting to our systems and culture and have an absolute passion for serving people.
Skills Required:
- Possess total commitment to guest satisfaction
- Effective organizational skills, ability to multi-task and prioritize effectively
- Proficient using Meevo software
- Excellent written and verbal communication skills
- Ability to handle pressure and maintain composure in stressful situations
- Two years of previous experience in customer service or hospitality Excellent personal appearance and friendly nature
- Reliable and punctual
- Strong computer skills and intellect to learn new software
Job Responsibilities:
- Welcome service guests, check-in and offer refreshments
- Prepare Service Tickets for guests
- Enter the Guest Information Cards, Service guest formulas and Guest Service Folios into computer system using Service Desk software (Meevo)
- Ensure Service completion and checkout
- Answer the telephone promptly; redirect callers to appropriate department; follow-up on voicemails
- Accurately book, change, confirm and cancel appointments
- Resolve service guest challenges
- Product knowledge for sales and guest recommendations
- Mentor, train, and assist the Future Professionals in service and retail skills
Qualifications:
- Minimum of high school diploma or GED with at least two years of relevant work experience
- Proven professional success working in retail sales and/or customer service roles, preferably in a salon setting
- Strong interpersonal skills, and passion for serving others
- Proficiency using Meevo software
- Salon or Spa experience a PLUS
Compensation: Salary level based on relevant experience and qualifications. Benefits for full-time position include medical/dental insurance and 401k
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person