G2 Secure Staff is expanding and looking to add Supervisors to the team at Charlotte Douglas International Airport (CLT).
Title: Supervisor
Pay Rate: $21.00/hr.
Shift: AM, PM, overnight (if available)
Job Type: Full-time
- Must be able to perform all duties of subordinate employees when necessary.
- Must be familiar with all pertinent regulations. (Company/Client/Government Agencies)
- Ensure implementation of the Safety Management System (SMS)
- Implement safety plan for station
- Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary
- Actively participate in the Safety Management System (SMS)
- Schedule personnel daily and furnish copy to Account Manager. Obtain written approval form necessary use of overtime in advance.
- Monitor employee activity and make adjustments, as needed.
- Make sure employees follow all regulations/procedures.
- Check In/Out sheets to insure all employees have logged in times correctly
- Deals fairly, courteously and tactfully with fellow employees while maintaining confidentiality and professionalism.
- Communicate effectively with fellow employees and client representatives.
- Make recommendations to Account Manager regarding personnel performance.
- Act on and communicate safety hazards and equipment problems to Account Manager or General Manager.
- Report inquiries and all other incidents to Account Managers. Emergency situations are to be reported immediately to Account Manager and/or General Manager.
- Respond to inquiries from your leads, employees, client, and passengers in a timely, courteous and professional manner.
- Keep leads informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
- Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
- Give clear concise direction to leads, coordinators, warehouse, and crews while providing both positive and corrective feedback.
- Perform other duties as requested.
What skills are required to Join the Team?
- High School diploma or equivalent.
- Some supervisory/management in shift work environment experience necessary.
- Verbal and written communications skills
- Must be 18 years of age or older.
- Must have a reliable telephone and transportation
- Valid Driver’s License
Language Skills:
- Ability to communicate effectively in the English language
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
- Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
- Must also possess and utilize effective listening skills
If you have these additional skills, it’s a bonus!
- Two (2) years of Leadership Experience
- Ability to de-escalate customer complaints
- Experience in handling confidential matters
Why G2:
- Healthcare Benefits
- PTO Paid Time Off Benefits
- Company Matched 401k options
- Employee Discount Program
- Employee Assistance Program
G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.
EOE/M/F/D/V/SO
This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Charlotte, NC 28208 (Required)
Ability to Relocate:
- Charlotte, NC 28208: Relocate before starting work (Required)
Work Location: In person