Assistant Manager - Front Office / MOD
We’re looking for a Assistant Manager - Front Office / MOD to work in assisting guests with their check in and check out process, fulfill requests by following their profile through Concerto and Opera PMS systems and balancing accounts of groups, events and direct bills. Assistant Manager's responsibilities include checking in guests, handling their requests and taking reservations, also reconciles all accounts, processes invoice and prepares receipts. Ultimately, you will provide excellent customer service to guests and keep the front desk and Front office and when Manager on Duty keep entire hotel operations running smoothly.
Responsibilities
- Check in guests, answer phones, and take reservations.
- Respond to guest complaints, requests, and emergencies.
- Process invoices, post checks to vendors, and distribute employee checks.
- Reconcile accounts.
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts.
- Keep accurate financial records and ledgers.
- Help prepare for forecasts and audits.
Skills
- Proven experience as a Hotel Management or in a similar role, preferably in the hospitality industry
- Experience with OPERA would be a Plus.
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask.
- Strong written and verbal communication skills
- Availability to work flexible shifts.
- Preference will be shown to candidates who have experience with IHG systems.
Job Types: Full-time.
Pay: From $18 to 22 per hour depending on experience.
Expected hours: 40 per week.
Schedule:
- Must be flexible to cover all shift as well as Overnight shift 11PM to 7AM
Work setting:
- In-person at the front desk
Ability to commute/relocate:
- Downtown Atlanta 30303: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel Management: 1 year (Preferred)
Shift availability:
- Flexable to work all Shifts (Required)
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Hotel and HR: 1 year (Required)
- Opera PMS: 1 year (Required)
Ability to Relocate:
- Atlanta, GA 30303: Relocate before starting work (Required)
Work Location: In person