About us
TopView Sightseeing is a New York City-based company offering a variety of sightseeing bus tours. We own and manage the portfolio of brands, including TopView Sightseeing, Event Cruises NYC, Liberty Cruise, Bike Rental Central Park, and Attraction Pass. TopView Sightseeing serves over 500k customers annually, creating unforgettable experiences for New Yorkers and visitors. TopView Sightseeing is a fast-growing company with significant room for growth; it offers a dynamic, one-of-a-kind work environment and is a workplace filled with enthusiastic, engaged, and supportive co-workers..
Our work environment includes:
We are looking for an excellent Pier Manager that will be responsible for securing and removing a ship's dock lines at port. The Pier Coordinator is expected to perform moderate manual labor for short periods of time in all weather conditions. Ensures compliance with company procedures, EPA, OSHA, and other federal, state, and local regulations.
Responsibilities
- Create week to week schedule based on cruise schedule, slip assignments and operational needs at the pier
- Ensure operational needs are met at the pier including ensuring staff equipment, signage and displays are present and in good working condition
- Train new staff and continue mentoring existing teams.
- Ensure all tickets are being scanned and any issues are resolved and/or reported
- Create and maintain a report (weekly/daily) to audit the scans compared to actually passengers on board each event/cruise
- Communicate with TopView bus dispatch and management to receive up to date information regarding expected daily passenger counts, street closures, or any variable that will affect operations
- Help Implement new policy and procedures as directed by management and executive team
- Ensure all forms and reports are completed and submitted accordingly
- Constant use and monitoring of various technological platforms regarding passenger counts, event information, trip rescheduling, etc.
- Ensure accurate incident and accident reporting
Requirements
- Must possess a valid driver's license
- Must be willing to report to multiple locations
- Ability to stand for extended periods of time
- Ability to lift 50 lbs over head
- Must be a self starter with the ability to work independently
- Must posses provide superb customer service
- Must be willing to work in all weather conditions
- Willing to sell upgrades to customers
- Must be willing to Work up to 12 hour shifts
- Must be willing to work on holidays and weekends
Compensation
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work Location: In person