General Summary
The Loan Originator Assistant (LOA) is a key front-line sales support branch employee with direct communication with Clients and Realtors. The LOA is responsible for assisting potential home buyers in starting the process of buying a home. Their primary role will be completing outgoing and incoming calls and requests from real estate agents and loan officers to complete a loan application for potential home buyers. The role will also consist of maintaining and relaying critical information for future follow-up and engagement with buyers, loan officers and real estate agents. The LOA should project an outgoing personality and can self-motivate toward results. This position may also provide an opportunity to become a licensed loan originator in additional states, if applicant is not licensed in required states due to licensing requirements.
Duties and Responsibilities
The primary job duties and responsibilities of this position include but are not limited to:
- Facilitate the completion of loan applications, coordinate collection of documentation including credit reports, run DU/LP/AUS, prepare loan files for processing, and send closing cost worksheet to borrowers
- Coordinate discussions between the Loan Originator, referral partners, and clients as a primary contact throughout the lifecycle of the loan process, and arrange meetings to ensure any follow-up actions are completed
- Promote Envoy's products to Real Estate Agents, Home Buyers, leads, and referral sources while tracking and managing follow ups
- Assist with call backs to prospects that require a phone consult prior to a face to face or virtual meeting
- Assist in managing a pipeline consisting of conventional, FHA, VA, and USDA loans, along with 203K and reverse mortgage products
- Request and gather relevant information/documents from the borrower to complete the application, its structure and all loan disclosures
- Follow up and respond to customer and in-house inquiries on transactions to offer superior customer service
- Enter loan applications into Loan Origination System (LOS) and assign to Originator/LOA
- Review all loan package paperwork checking for inconsistencies, omissions, and inaccurate income calculations, reporting any errors to the Originator
- Understand and research investor guidelines and stay up to date on program changes that effect the processing or originating of loans in pipeline
- Communicate loan approval by sending pre-approval/commitment letters to all parties involved in transaction with direction if needed by Loan Officer
- Develop complete knowledge of Envoy's products, systems, and competitive advantages
- Become familiar with Envoy's process, policies, and procedures
- Maintain regular attendance and able to work in the office Monday-Friday during regular office hours, plus potential overtime, as necessary
- General clerical and phone support, as needed
- Other duties as assigned