Home 2 Suites by Hilton in Dalton, GA is searching for friendly, reliable, team member to join our team as a Front Desk 3rd Shift Associate/Night Auditor.
Shift Hours:
- 11pm - 7am (Night audit shift)
Candidates must be able to:
- Work the hours they are scheduled, be reliable and on time for work
- Provide friendly, professional service to all guests
- Sell room reservations for guests by phone and in person
- Answer hotel telephones courteously and efficiently
- Assist guests with check in and check out processes
- Help guests with issues in a friendly and efficient manner while maintaining a positive attitude
- Provide information to guests concerning the hotel, services and local area
- Process guest billing/accounting correctly & efficiently
- Anticipate guest needs and taking every opportunity to exceed guest expectations
- Complete all night audit accounting processes with a high degree of accuracy
- Reconcile any accounting or transactional discrepancies
- Email accounting and reservation reports to ownership and management
- Stock all required guest supplies and Hilton Honors snack and beverage items
- Prepare coffee, stock breakfast food items and ensure breakfast displays are set up and ready for use prior to breakfast hours
- Follow all Home 2 Suites by Hilton operational and safety policies and procedures
Job Requirements:
- Ability to learn quickly and work in fast paced position with constant guest interaction
- Anticipate guests needs and provide an experience that exceeds guests expectations
- Must be able to multi-task in a fast pace environment
- Must possess basic computer skills, i.e. Word, Excel, etc.
- Willingness and ability to train for other front desk shifts
- Prior Hotel Front Desk/Night Audit experience is a plus but not required
This is not a complete list of all of the duties that a Night Audit Associate may be asked to perform.
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Required)
Work Location: In person