Implementation Specialist
Job Description
This position is currently 100% remote with the corporation based in Denver.
We are a dynamic SaaS based software company providing healthcare compliance software solutions to a world-wide client base. Our successful Implementations Specialist candidate must take initiative to learn new skills, independently manage projects from start to finish, and creatively solve problems. The candidate must enjoy interacting with customers on a professional level, always follow up to ensure appropriate communication, have a pleasant can-do attitude and strong work ethic.
This position will primarily focus on customer implementations, conducting web-based training sessions, project and account management. Each team member wears multiple hats and works hard on this smaller team, but they have a lot of fun together each day as well.
Requirements
● Experience working in a fast-paced software or IT environment conducting implementations and training for customers
● Aptitude for learning new software applications
● Professional manner in dealing with large customer base
● Maintain strong attention to detail skills
● Independently and professionally manage projects
● Initiative with process improvement
● Experience developing curriculums and training others
● Ability to present to small or large groups
● Strong team player and excellent problem-solving skills
● Excellent written, presentation, follow up and oral communication skills
Primary Responsibilities
● 3-5 years of implementation, training and project management experience
● Manage multiple customer implementation projects from start to finish
● Develop web or in person software user training
● Provide training webinars to large or small user groups
● Identify and provide learned best practices to ease user adoption and onboarding tasks for customers
● Work with Product and Development teams to provide customer feedback for new and existing features
● Establish customer desired outcomes and set customers up for sustained success
● Single point of contact for customer on-boarding, involving other departments as needed to enhance customer experience
● Support sales and marketing team as needed with demos and Requests for Proposals (RFP)
● Other duties as assigned
Implementation Specialist
Benefits
Compensation:
● Salary $55,000 - $70,000
Benefits include:
● Employees are covered 100% on health insurance, Dental, Vision, Long Term
● Disability and Life Insurance, can opt to upgrade plans
● 401k with up to 4% match, if employee contributes 5%, fully vested
● 4.61 hours of PTO accrues (3 weeks per year), may carry over one week per
● year.
● 48 hours of paid sick time per year
● Quarterly gym reimbursement
● Annual dollars towards fitness reimburse such as ski pass, barre classes, league participation
About MCN Healthcare: Over 30 years' experience in the most dynamic market today. For more information, visit our website at MCN Healthcare (http://www.mcnhealthcare.com)
To apply, please email Resume and Cover Letter. Salary based on experience.
Job Type: Full-time
Equal Opportunity Employer
Visa sponsorship not available
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Training & development: 3 years (Preferred)
- Project management: 3 years (Preferred)
Work Location: Remote