About us
Prime Care Technologies, Inc. is a Managed Service Provider in Duluth, GA. We provide hosting services to senior care facilities. We are dedicated to providing care professionals with the most dependable technology solutions. Our environment is supportive, fast-paced and professional. Prime Care Technologies is Compassion, one bit at a time.
Our work environment includes:
- Regular social events
- Growth opportunities
- Casual work attire
- Modern office setting
Prime Care Technologies is currently recruiting for a full-time technical Password Support Associate for our Duluth location. Our most successful candidate has a working knowledge of Active Directory
All candidates must take a skills assessment (true/false, multiple choice). This job requires the employee to report to the office 100% of the time during the first 90 days.
This position is responsible for providing administrative support for customer accounts. This includes, but is not limited to adding, deleting and/or modifying customer account information within a designated Support Tool/Active Directory. The Password Support Associate is also responsible for complying with service level agreement standards.
Essential Duties and Responsibilities:
- Works with and responds to general customer requests via phone, e-mail and ticketing system.
- Responds to and works both accurately and efficiently with customers in creating, disabling and editing account information
- Transposes electronic requests, internal or external, into the ticketing system
- May assist in answering support queue calls, answering questions or handling support issues.
- Performs user set-up, modifications, and disablements as needed
- Escalate problems to appropriate resource as needed
- Follow standard departmental procedures and guidelines
- Expected to meet or exceed published user administrator performance standards.
- Assists with client documentation
- Other duties as assigned
MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS AND ABILITIES)
- Associates degree in IT preferred or equivalent work experience.
- High school diploma or GED required.
- Solid knowledge of Windows 10 operating systems.
- Previous experience working with Active Directory strongly preferred
- Excellent customer service and communication skills
- A strong service-oriented culture, with a strong focus on exceeding customer expectations.
- The ability to work in a fast pace environment – must be able to work quickly and accurately in a shared community environment.
- Ability to complete multiple tasks with minimal direction.
- Knowledge of Customer Service operations
- Experience in using automated call director telephony
- Able to follow directions and work well independently.
- Good analytical and logical ‘mindset’ when dealing with issues.
- Good organizational, time management, written and verbal communication skills
- Ability to listen and analyze customer needs
- Presents a positive image that reflects well on the organization.
- Ability and willingness to work various schedules Monday through Friday 7 AM EST to 9 PM EST.·
Job Type: Full-time
Salary: $16 to $16.01 /hour'
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Work Location:
- One location with hybrid capabilities.
Job Type: Full-time
Pay: $16.00 - $16.01 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Application Question(s):
- Are you available to work weekends?
Experience:
- Customer service: 1 year (Required)
- Active Directory: 1 year (Required)
- Windows: 1 year (Required)
Work Location: Hybrid remote in Duluth, GA 30097