Join the Sun Loan Team: Where Excellence Meets Opportunity!•
Are you ready to embark on a rewarding career journey with a company that values your growth and well-being? Look no further than Sun Loan! We are seeking dynamic individuals to join our team and become a part of our success story.
For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.
The Collections Specialist provides support to Sun Loan customers and branch offices from a centralized remote call center location.
Customer support is provided by contacting past due accounts to resolve delinquency status and by supporting with other duties as assigned which may include filling in to assist agents in other roles.
** Bilingual - English/Spanish required
- Successful candidates are required to be in the San Antonio area and expected to work full-time in the Call Center.
Responsibilities/Requirements:
- Reviews assigned past due accounts to determine options to bring account current.
- Contacts borrower to update account and review options to bring account current.
- Documents in LPX comments and arrangements for account resolution.
- Conducts outbound calls to follow up on promises to pay.
- Conducts skip tracing for accounts with which contact cannot be made using current information.
- Scores web leads, transfers to appropriate work group.
- Conducts outbound calls and initiates emails regarding online inquiries.
- Handles inbound customer calls regarding Consumer installment loans.
- Servicing loan accounts such as taking debit card payments by phone and answering questions about the account.
Requirements:
- 1+ years of collections experience needed
- Minimum 3 years’ overall experience in collections, customer service, call center, retail, or customer finance
- Some college preferred
- Bilingual (English/Spanish) required
Why Sun Loan is Your Ideal Workplace:
1. Formal and Comprehensive Training Program: At Sun Loan, we believe in investing in our employees from day one. Our formal and comprehensive training program ensures that you receive the skills and knowledge needed to excel in your role. Whether you are a seasoned professional or just starting your career, our training program will equip you for success and continuous advancement.
2. Low-Deductible Medical Plan: Your health matters, and we understand the importance of providing quality healthcare. Sun Loan offers a low-deductible medical plan that ensures you and your family have access to top-notch healthcare services without breaking the bank. We prioritize your well-being because a healthy team is a thriving team.
3. Internal Mobility Opportunities: Sun Loan is committed to fostering professional growth within our organization. We believe in promoting from within and providing our employees with the chance to explore new opportunities and challenges. Your career path is not limited – take advantage of our internal mobility programs to climb the ladder and achieve your career goals.
4. Insightful Progress Reports: Transparency is key to our success. At Sun Loan, we provide detailed and insightful progress reports that allow you to gauge our office's performance towards goals. We believe in open communication and keeping our team informed every step of the way. Your contributions matter, and you'll always know how your hard work is making a difference.
5. Managers Who Care: Our leadership team is dedicated to creating a positive and supportive work environment. You'll find managers at Sun Loan who genuinely care about your well-being and professional development. We foster a culture of collaboration and encouragement, ensuring you feel valued and motivated to excel in your role.
Join Us and Shine Bright at Sun Loan!
If you are ready to be a part of a company that values its employees, invests in their growth, and fosters a culture of success, then Sun Loan is the place for you. Apply today and embark on a fulfilling career journey where your potential is recognized and rewarded.
Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.