Service Advisor
Job Description
Ghaben Auto Group is looking for highly capable Service Advisors to join our Volkswagen of Orland Park team. In this role, we expect you to be an efficient liaison between our customers and our service department. You will work with customers to determine the best course of action with the service of their vehicle. We are looking for someone who can demonstrate strong customer service and organization.
Responsibilities:
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Greet customers and demonstrate top-tier customer service – connect customers with technicians.
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Communicate between technicians and customers to find service options and the ideal repair solution.
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Ensure customers are aware of cost savings and warranty impacts.
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Effectively answer customer questions and keep them up to date on progress.
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Maintain larger vision of service workflow.
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3 or more years of experience in a Service Advisor position
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Excellent communication, troubleshooting skill, and customer service.
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Ability to multi-task and maintain organization.
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Must be able to work effectively within a team.