A CRM plays a pivotal role in building strong customer relationships, enhancing loyalty, and driving sales. The main function of a customer relationship manager is to build and maintain profitable relationships with key customers with focus on resolving any customer issues effectively and in timely manner.
Responsibilities:
- Diligently oversee interactions between the business and its clientele
- Swiftly address customer complaints with efficiency and empathy
- Keep customers informed about the latest offerings, promotions, and updates
- Strategically identify opportunities to enhance sales
- Skillfully recommend complementary products or services to existing customers, thereby expanding the customer base and maximizing revenue
Day-to-Day Responsibilities :
- Assume the role of group administrator on the company's social media platform by maintaining group dynamics, facilitating discussions, and ensuring a positive community experience
- Utilize groups effectively to promote the company's advertisements by crafting compelling messaging and target the right audience segments
- Engage in active selling and product pitching within the social media ads group
- Leverage interactions, comments, and shares to enhance visibility and drive conversions
- Assist customers in understanding ad performance issues as well as diagnose reasons for low visibility and provide solutions to optimize ad reach
Skills:
- Excellent verbal and written communication, customer service and interpersonal skills
- Experience in sales and relationship management
- Foundational Understanding of Sales and Promotion
- Proficiency in Microsoft applications
- Operational skills troubleshooting
- AdTech experience
Education/Experience:
- Bachelor's degree in marketing, communications, or related field preferred
- 6-7 Years of experience in Relationship Manager/Account Manager or Business Development and Sales
- Extensive knowledge of the industry
Location: Remote
Role type: Contract 5 Month Position
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you or will you in the future require any sponsorship to work in the US?
Language: