Description:Idaho Housing and Finance Association is seeking a hard-working and motivated Bilingual Customer Service Representative to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage terminology in both English and Spanish.
This position requires you to be on-site for your initial 6 months of employment. After 6 months with good performance, you will have the opportunity to work fully remote.
In this role, you will:
- Respond timely and effectively to customer inquiries
- Assist with administration of single-family home loans
- Actively listen to customers and offer appropriate education and assistance
- Ensure the privacy and security of client information
- Redirect calls to appropriate agents, queues, or departments
Requirements:Minimum Qualifications:
- Must be fluent in Spanish
- Must be able to work in the office for 6 months; after 6 months with great performance, you are eligible to work remotely
- Ability to work independently, organize, prioritize, and perform job responsibilities
- Ability to maintain excellent customer relations at all times
Preferred Qualifications:
- Call Center experience preferred
- 1-2 years of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
Job Type: Full-time
Pay: $19.00 per hour