SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services
ESSENTIAL FUNCTIONS:
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Assists callers efficiently and in a polite, courteous and professional manner at all times.
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Conducts appropriate screening and eligibility functions.
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Obtains correct information to schedule appropriate modes of transportation.
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Maintains current knowledge of local operating transportation policies.
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Accurately and effectively uses trip scheduling and dispatch software.
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Maintains client, company and employee confidentiality.
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Communicates with facilities and/or providers as necessary to assure efficient transportation services.
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Coordination of urgent care and/or discharges with Trip Validation Specialist
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Keeps Supervisor informed concerning scheduling and/or service delivery problems
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Completes all required records and reports
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Effective use of telecommunications systems
REQUIRED SKILLS AND ABILITIES
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Excellent communication skills
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Basic computer and typing skills
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Type 30 wpm
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Customer service experience
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Able to work in a busy environment
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Able to work independently or with a team
QUALIFICATION
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High School graduate or equivalent
IND