The Operations and Client Services Specialist at The Dubois Center combines operational efficiency with client satisfaction. This position manages the 1st floor and lobby reception area of the building, supervising student and temporary staff, creating staffing calendars, and ensuring exceptional customer service for an operation spanning seven days a week with extended hours. The Specialist enhances client experiences, builds strong relationships, and addresses inquiries as the primary contact for all guests as they enter The Dubois Center. Responsible for managing multiple tasks and projects, supporting event management during busy times, overseeing the activation of the lobby area for changing daily needs and priorities, and working with and in collaboration with all building staff. Handles a large number of visitors and high-profile clients, often working and collaborating with Police and Public Safety. Responsibilities include direct client interaction, problem-solving with accuracy and efficiency, strategic input, mentoring and training temporary and student staff, building operational knowledge, responding to emergencies and working with leadership to ensure client expectations are met at all times.
Other assigned duties may include working on special projects such as managing The Dubois Center webpage to keep all information up to date on policies and procedures, issuing and managing VIP parking requests and spaces, and working with the Marketing and Communications team to provide relative up to date information on building activities for marketing and promotional purposes happening on the 1st floor.