`Job description
We are seeking an upbeat, professional individual to serve as a guest service representative at an old shoe factory converted into the Craddock Terry Hotel. Previous hotel front desk experience is preferred for this position. Our guest service agents are our guests’ first and last impression, and we need an individual dedicated to providing quality and genuine service in a fast paced environment. The front desk at Craddock Terry Hotel will reserve rooms, answer phone calls, provide a concierge service to our guests, act as the ambassador of the hotel, and work closely with housekeeping and maintenance to provide excellent guest service. This person must be sales-minded as our front desk will have to listen closely to our guests to provide the best room and/or package options for their particular needs. The guest service agent will handle all guest requests as well as act as a receptionist for management and all hotel guests. They will act as a cashier taking cash and credit cards for room payment and gift shop purchases. This individual must be able to handle guest complaints in stride, while being able to think on their feet with resolving any issues. This person will need to be knowledgeable with computers and will need to be able to use Microsoft Word, Outlook, and Excel and must be willing to learn our reservation program, which will be a month long training process.
We are open 24/7, and we do need an employee that can work flexible hours and weekends.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Lynchburg, VA 24504: Relocate before starting work (Required)
Work Location: In person