Are you an administrative professional who is seeking a full or part-time opportunity in a collaborative team environment, a fun place to work and have a passion for helping children? Learn more about what it is like be a part of the administrative team at C&FD by copying and pasting this link into your browser: https://youtu.be/nLPxkAv4t90
Child & Family Development's mission is to provide comprehensive, integrated and quality services to children and families. Established in 1980, we are a multidisciplinary practice that includes a clinical team of highly skilled Occupational Therapists, Physical Therapists, Speech-Language Pathologists, Educational Specialists, Psychologists, ABA personnel as well as a very talented client support team.
We offer a great working environment and opportunities to work alongside a multi-disciplinary team. We support and recognize the unique talents, skills, and interests of team members. We offer the ability to develop a strong commitment to serving the needs of children and families, while also creating a niche area to grow professionally. We are an employee-driven organization with core values focused on a tradition to develop community, foster integrity, and continually create progress.
While our work environment and team atmosphere are certainly some of our strongest attributes, we also offer a comprehensive benefit platform including:
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Top earning income potential including bonuses
- Benefit Package for full-time employees includes:
- Medical, dental, and vision insurance
- Company provided short-term and long-term disability insurance
- Company provided life insurance
- Flexible Spending Account (FSA) Plan
- Benefit Package for both full and part-time employees includes:
- 401(k) plan and company match
- Employee Assistance Plan (EAP)
- Employee Discount Programs
- Strong Team Environment
- Employee Tenure and Recognition Programs
- Teambuilding and Social Events
- Opportunities for Advancement
- Participation in committees.
- Ancillary Roles
- Emphasized Work Life Balance
As the Patient Services Coordinator, you will provide excellent customer service to clients and families, which includes front office reception, patient registration, collection of payments, scheduling, insurance verification, new patient referrals and other general healthcare office duties. You will address and assist with various patient questions and requests as well as be flexible to perform multiple duties as needed to meet the needs of patients. Travel to both our Pineville and Charlotte locations will be required.
You should have:
- High School diploma with medical or administrative coursework preferred.
- College Degree OR 3 years medical office administrative experience OR 5 year’s medical office administrative experience and customer service experience in a non-healthcare setting combined preferred.
- Excellent customer service skills.
- Ability to communicate effectively both verbally and in writing with clients, staff, and third party partners.
- Strong attention to detail.
- Initiative to problem-solve and see client issues through to completion.
- Ability to establish and maintain effective working relationships with staff, clients and public.
- Ability to work independently in a high-volume office, prioritize tasks and to work under pressure and deadlines without close supervision.
- Flexibility to travel to both locations and willingness to learn new methods and procedures.
Your responsibilities as a Patient Services Coordinator will be:
- Working closely in an active team setting with other administrative and clinical staff in a friendly and cooperative manner.
- Providing customer service, reception and registration services to all clients including but not limited to answering client questions and solving concerns, answering phones and checking voicemail, collecting insurance/Medicaid cards, collecting patient owed balances and coinsurances at the time of service, passing charges, posting payments, confirming, and updating demographic information in PM system. Entering schedule templates, cancels, reschedules, and schedules appointments by phone, voicemail, email and client requests.
- Verifying client insurance and Medicaid information including pre-certifications and authorizations. Enters data in practice management system.
- Performing new client intake task including describing appropriate evaluative and treatment services, scheduling and follow-up.
- Performing tasks necessary for opening and closing the office including reconciling credit card batch, daily charges, and cash/check payments.
- Actively seeking ways to improve efficiency through new processes. Seeks opportunities to cross train in other areas or departments. Assisting with orientation and training others.
Please visit our website at www.childandfamilydevelopment.com and our social media pages for additional information about the company.