Virtuoso® is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
The Account Director, Member Relations has overall portfolio responsibility for achieving departmental goals for Virtuoso Member Agency engagement with Virtuoso products, services, and preferred supplier production by developing and monitoring, in partnership with the Member Agency Owner/Manager, a strategic engagement and growth plan.
Essential duties and responsibilities include the following. Other duties may be assigned.
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Developing strong member relationships to achieve Key Performance Indicators (KPI’s) including:
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Achieving performance benchmarks and assigned sales and engagement goals, including but not limited to
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Usage of Preferred Partners
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Engagement in Virtuoso Services: Marketing, Events, etc.
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Data Management Support
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Account Management Goals
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Develop and implement, with Agency management, action plans for growth and engagement with Virtuoso to measure and achieve KPI’s.
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Collaborate with Virtuoso colleagues by sharing Member feedback and industry intelligence to improve current programs and strengthen Member relevancy.
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Participate in company initiatives and on committees, communities and other Virtuoso initiatives as assigned by Director.
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Manage projects as assigned to support growth in Member Engagement.
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Work within assigned budget.
Increase Member Sales
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Educate, advocate for, and train member agency owners, managers, and advisors on relevant Virtuoso products and services to increase engagement.
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Travel is required, approximately 50% or more of the time. The nature of this travel includes Virtuoso meetings and events, member strategic meetings and events.
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Travel will be primarily domestic but may include some international.
Type/Nature of Contacts:
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Internal: Key job contacts are primarily with managers and director level staff outside of the job’s immediate work unit/department.
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External: Daily contact with member agency owners, managers, and advisors.
We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.