Job Summary:
The Call Center Client Services Representative is responsible for the handling and scheduling of inbound telephone calls; most of which are scheduling WorkCare clients for their medical appointments. The CSR will make outbound calls to employees. CSR will email and fax appointment confirmations and exam paperwork, contact clinics to confirm that they have the appropriate supplies as well demographic information, and enter updated clinic information in our databases to reflect current demographics. The individual is also responsible for uploading and identifying medical documentation to the electronic chart.
The work schedule is Monday-Friday 11:30am-8:00pm EST.
Responsibilities:
- Call Center Environment – taking inbound calls all day.
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Making outbound calls to employees to schedule appointments.
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Assisting clients with questions and concerns.
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Determining the appropriate que or person whom caller would need to speak with.
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Scheduling/rescheduling New Hire Pre-Employment, Baseline and Annual Exam in a timely manner.
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Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare.
Qualifications:
- Education and Experience
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High school diploma or general education degree (GED) required.
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Customer service experience required; call center experience strongly preferred.
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Bilingual a plus.
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Skills and Competencies
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Strong verbal, written and interpersonal communication skills.
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Must be able to demonstrate the ability of maintaining privacy and confidentiality.
- Strong critical thinking skills; problem solving, and decision making.
- Must have the ability to gather data, compile information and prepare reports.
- Ability to manage multiple priorities, with attention to detail and accuracy.
- Ability to create and edit written materials.
- Ability to communicate effectively to a variety of audiences.
- Skill in organizing resources and establishing priorities.
- Demonstrate cooperative behavior with colleagues, supervisors and clients.
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Strong time management, organizational, and follow-through skills.
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Ability to meet and exceed daily and weekly individual performance goals.
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Ability to work independently as well as assisting other team members when needed.
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Requires regular and predictable attendance and punctuality.
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Computer Skills
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Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.
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Physical Demands
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Requires sitting for long periods of time, working at a desk.
- Some bending and stretching could be required.
- Working under stress and use of computer/phone required.
- Manual dexterity required for use of computer keyboard and mouse.
- Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
- May occasionally lift and/or move up to 15 pounds.
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Work Environment
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Indoor, office environment conditions.
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The noise level is usually moderate.
- Air quality is good and temperature is controlled.
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Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.
Additional Job Information: The work schedule is 11:30am-8:00pm Eastern Time (8:30am-5:00pm Pacific Time). Candidates can be located in any time zone as long as they can work the required hours of the position. This is a fully remote position. Candidates must reside in the United States and be authorized to work lawfully in the United States for any employer. The salary for this position is $16.00-$18.00 per hour. Compensation offered to the final candidate within this range depends on factors such as job-related knowledge, skills, experience, and qualifications. Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable laws. WorkCare is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. About WorkCare:
WorkCare, Inc., is a U.S.-based occupational health, wellness and absence management company focused on improving quality of life for employees and enhancing business results for employers. Our mission is Protecting and Promoting Employee Health…from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves.
We deliver integrated, total employee health solutions to employers in all types of industries in the U.S. and selected international locations. Our primary service lines include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics (staffing/operations); Industrial Athlete Program (onsite and virtual), Consulting M.D.s, Wellness Solutions, and Absence Management Solutions. We place a strong emphasis on occupational physician oversight, clinical quality, customer service excellence, and workforce well-being. Visit www.workcare.com to learn more.