Job Summary:
The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.
Essential Functions/Responsibilities:
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Entering patient demographic and insurance information accurately.
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Registering telemedicine patients through the electronic medical record (EMR) system.
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Serving as the primary contact between patients and the medical personnel.
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Greeting patients upon arrival with a friendly demeanor and helpful attitude.
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Confirming insurance eligibility.
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Collecting co-pays and balances due at the time of registration.
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Reconciling payments at the end of each shift.
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Addressing accounts that are past due at the time of registration.
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Answering incoming phone calls and forwarding to the appropriate parties.
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Interpreting billing statements.
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Posting incoming Account Receivables payments.
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Participating in mandatory trainings and attending staff meetings.
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Assisting in the duties required to properly open and close the building to receive patients.
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Faxing and/or emailing confirmed lab results to the appropriate parties.
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Requesting pre-authorization of credit cards.
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Setting up installment payment plans.
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Practicing and promoting positive customer and peer relations.
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Maintaining a clean work environment (i.e. ensuring that the work area and staff lounge are tidy and all equipment and utensils are put away at the end of each shift).
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Reporting all parent/patient complaints to the manager in a timely manner to allow for appropriate actions to be taken.
Knowledge, Skills, and Abilities:
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Computer literacy (log in, log out, search engines, etc.)
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Knowledge of electronic medical record (EMR) systems
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Strong telephone and in-person communication skills
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Outstanding customer service and interpersonal skills
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Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations
Required Education/Experience:
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High School Diploma or GED required
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Ability to type 40 WPM with 90% accuracy
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One year experience in patient registration (preferred)
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One year experience with health insurance (preferred)