JOB DESCRIPTION
Job Title:
Shelter Administrative Assistant/Front Desk
Department:
Shelter
Job Classification:
Full-time; Hourly; Non-Exempt Position
Job Relationships:
Reports to Shelter Manager
Under direct supervision of the Shelter Manager, the primary responsibility of the Shelter Administrator is to assist the public, perform clerical and technical duties, prepare documents, correspondence and reports; to receive and process payments, provide care of housed animals, maintain the Shelter in a clean, safe and orderly manner and provide other support duties as assigned.
Under direction of the Shelter Manager, provides customer service to the public as well as information regarding the services of Pets Lifeline. Performs clerical, general office and record-keeping functions.
Major Duties and Responsibilities
Customer Service, phone support and Administrative duties
Shelter Administrative Assistant
- Direct calls, emails and visitors to the appropriate staff.
- Assist the community and staff with initial questions and/or issues in a timely manner.
- Knowledge of Pets Lifeline’s policies and procedures, such as, but not limited to owner relinquishments, TNR, strays, admitting, adoptions, redemptions, and cleaning protocols.
- Interface with all department managers with respect to Shelter Operations within Pets Lifeline.
- Assist the Shelter Manager in clerical duties.
- Input monthly reports.
- Assist staff in training computer programs when assigned by the manager.
- Opening and/or closing duties of the shelter.
- Provide information to the public about Pets Lifeline programs and promote good animal care and responsible pet ownership.
- Able to fill any shelter staff positions when needed.
- Protect all confidential information, including customers, donors, animals and internal communications.
- Ensure that all animals within the facility are treated with patience and respect, and practice proper animal handling.
- Maintain Pet point and Google Drive by entering accurate information.
- Process payments for adoptions, donations, redemptions, etc. according to Pets Lifeline policies and procedures.
- Check voice messages and emails consistently, answering phones and returning communications promptly, documenting calls on phone log.
- Represent Pets Lifeline in a professional manner by providing excellent customer service, patience, and focus with members of the public, volunteers, and staff.
- Additional tasks as assigned by Shelter Manager.
General PLL Responsibilities
- Report to work at assigned start time, go to/return from lunch at assigned times.
- Follow the mission and core values of Pets Lifeline.
- Working knowledge of breeds, common diseases, medical conditions, animal handling, and behavior.
- Ability to create and sustain positive working relationships within Pets Lifeline, being patient and courteous with volunteers, the public, and co-workers.
- Ability to accurately work with detailed information in both paper and computerized format, paying excellent attention to detail.
- Must remain courteous and patient while under stressful conditions.
- Refrain from judgment of individuals and circumstances in difficult situations, being courteous and patient at all times.
- Must be able to prioritize duties and perform multiple tasks efficiently with good judgment and organizational skills.
Job Types: Full-time, Temp-to-hire
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- No nights
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Sonoma, CA 95476 (Required)
Ability to Relocate:
- Sonoma, CA 95476: Relocate before starting work (Required)
Work Location: In person