Job Title: Front of House (FOH) Manager
Location: Times Square, New York, NY
Company: 1604 Broadway
About Us: 1604 Broadway is a premier managing multiple high-traffic venues in the vibrant heart of Times Square. We pride ourselves on delivering exceptional customer experiences and creating memorable moments for our guests. Our venues include a diverse range of dining and entertainment options, catering to both local patrons and tourists.
Job Description: We are seeking a dynamic and experienced Front of House (FOH) Manager to oversee the operations of our multi-unit venues in Times Square. The ideal candidate will have a strong background in hospitality management, a passion for delivering excellent customer service, and the ability to lead and inspire a diverse team.
Responsibilities:
- Oversee the daily operations of the front of house across multiple venues, ensuring exceptional customer service and efficient service delivery.
- Manage and train FOH staff, including servers, hosts, bartenders, and support staff, to maintain high performance standards.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and quality across all venues.
- Monitor and manage inventory, ordering supplies as necessary and maintaining cost controls.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Collaborate with the kitchen and back of house (BOH) teams to ensure seamless service and communication.
- Ensure compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff.
- Analyze sales reports, customer feedback, and other data to identify areas for improvement and implement corrective actions.
- Assist in the planning and execution of events, promotions, and special occasions.
- Maintain a strong presence on the floor, actively engaging with guests and staff to foster a positive atmosphere.
Qualifications:
- Proven experience as an FOH Manager or similar role in a high-volume, multi-unit venue.
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Ability to handle high-pressure situations with a calm and professional demeanor.
- Strong organizational skills and attention to detail.
- Proficiency in POS systems and Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of health and safety regulations and best practices in the hospitality industry.
Preferred Qualifications:
- Degree in Hospitality Management or related field.
- Previous experience in a Times Square or similarly high-traffic environment.
- Multilingual abilities are a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and sick leave.
- Opportunities for professional development and career advancement.
- Employee discounts at all company venues.
How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this position to georgeth@zamorausa.com
Join our team and be a part of the excitement and energy of Times Square!
1604 Broadway is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From $55,000.00 per year
Restaurant type:
- Bar
- Casual dining restaurant
- Fine dining restaurant
Weekly day range:
Ability to Relocate:
- New York, NY 10019: Relocate before starting work (Required)
Work Location: In person