Join a Thriving Team at an Expanding Company in Atlanta, GA!
Position: Senior Customer Service Representative
Are you ready to make a significant impact in the vibrant world of live events? EliteHire Solutions invites passionate individuals to join our client's team and help redefine how millions engage with live events globally.
What’s in it for You?
- Pay: $17-20/hr DOE
- Shift: Day Shift
- Location: On-site, Atlanta, GA
- Benefits: Insurance, Health & Wellness. Financial & Retirement. Vacation & Time Off. Perks & Discounts.
- Advancements: Opportunity to grow quickly within the company if looking for career growth.
Why Join Us:
- Thriving Culture: Our client fosters unity, trust, and a winning culture that promotes innovation and growth.
- Impactful Role: Be a pivotal part of our global customer service team, shaping exceptional customer experiences.
- Growth Opportunities: Join a company that is expanding rapidly, offering ample opportunities for career advancement and development.
Role Overview:
- As a Senior Customer Service Representative, you will play a crucial role in supporting our agents, managing escalations, and ensuring timely, accurate resolutions for our valued customers. This position offers an exciting opportunity to lead in our pursuit of customer service excellence.
Key Responsibilities:
- Efficiently support agents through internal communication channels.
- Foster relationships and guide resource allocation for effective issue resolution.
- Collaborate with escalated customers to swiftly address concerns.
- Serve as a cultural ambassador by embodying our company values.
Qualifications:
- Minimum 2+ years of experience in a customer service call center environment with a proven track record of success.
- Expertise in customer service and adept problem-solving skills.
- Exceptional communication abilities and a proactive, solutions-oriented mindset.
Perks and Benefits:
- Competitive compensation package.
- Flexible scheduling options.
- Comprehensive benefits package including health, dental, vision insurance, 401(k), and paid time off.
- Opportunities for professional growth and development.
Join Us Today:
- Be part of a company that's on the rise! If you're eager to take on this exciting challenge and contribute to our growth story, apply now!
- Interviews starting immediately!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Flexible schedule
- Professional development assistance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Ability to Commute:
Ability to Relocate:
- Atlanta, GA: Relocate before starting work (Required)
Work Location: In person