Job Summary:
The General Manager is responsible for implementing the business framework. A General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on building the leadership bench by coaching/developing Managers and Assistant General Managers.They provide leadership direction and ensure smooth operation and financial return for their location.
Our Benefits Include:
- A fun work environment where you can positively influence others
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Flexible scheduling (and closed on Sundays)
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Learning first-hand from an experienced Operator and Restaurant Leaders
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Intentional growth and development to help you reach your professional goals
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Employer sponsored Medical insurance
- Dental and Vision insurance options
- Life insurance
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Employee Assistance Program (EAP)
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Scholarship opportunities
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Free college (online) through Point University
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Competitive pay
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Meal credit
COMPETENCIES
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Commitment to: The Winning Hearts Strategy, planning, accountability, written goal-setting, elevating talent, curiosity, and personal growth
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High integrity
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Results oriented
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Servant leader
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Perpetuates, builds, protects, and sustains great culture
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Ability to overcome adversity
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Ownership of Critical Success Factors (Leadership, Talent, Customer Experience, Sales & Brand Growth, Financial Stewardship)
RESPONSIBILITIES
Leadership
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Rally team around business framework
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Communicate with the Operator
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Plan and lead meetings and coachings
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Promote, ensure and protect a culture of food safety through the implementation and regular review of SAFE Daily Criticals
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Lead and oversee the coordination of all aspects of restaurant operations
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Ensure that the restaurant complies with all local, state, and federal regulations
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Be “ridiculously in charge” of the restaurant
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Be a Chief Reminding Officer
Talent
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Build leadership bench
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Coach and develop Managers and Assistant General Managers
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Complete weekly leadership schedule
Customer Experience
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Analyze monthly and quarterly Customer Experience Monitor reports
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Create memorable dining experiences by exceeding guest expectations
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Ensure the restaurant is a clean and safe environment
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Trust but verify Managers and AGMs are completing all systems and checklists provided to them
Sales & Brand Growth
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Approve monthly plans for sales and marketing initiatives
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Optimize all sales channels
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Execute monthly community outreach
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Implement Chick-fil-A Inc.’s seasonal marketing plans
Financial Stewardship
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Work alongside Human Resources to protect the business from any and all legal claims to our organization
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Investigate and prevent false alarm bills, as well as handle security issues with swift response
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Drive financial performance by providing feedback to leadership and ensuring operational action is taken to achieve financial targets
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Manage the budgeting, forecasting, and financial analyses of the restaurant by - Reviewing the Incremental Profit Opportunity report and working with the leadership team to improve where needed; Establishing project budgets to assist Assistant General Managers/Managers with proper strategy/decision making; Overseeing inventory management and month end processes
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Provide focus to and strategize with operational Assistant General Managers/Managers to monitor food cost
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Evaluate Labor Cost performance regularly, which includes - Overseeing the labor and schedule for the week (reviewing it before it gets posted); Tracking and monitoring labor productivity of each day-part daily; Looking at Time Punch Variance Report (Actual vs. Scheduled Hours); Reviewing Labor Report for opportunity to improve productivity (Checklists + Time Task Challenge); Monitoring and minimizing overtime; Holding all leaders accountable to productive “out of operations hours”
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Ensure restaurant Facilities and Equipment Maintenance Program is being followed
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Review payroll to assist with labor compliance, payroll accuracy, and to monitor overtime and penalty pay
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Review P&L and use drill down reports to make adjustments before P&L is finalized for the month
REQUIREMENTS
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Dependable and motivated with a strong work ethic
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Solid track record of success in previous roles including demonstrated career growth
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Discretion and confidentiality, non-disclosure agreement required
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Bachelor’s Degree preferred
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QSR experience preferred
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4+ Years of leadership experience required
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Valid CA Driver’s License with a good driving record
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Fluent in English required
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Fluent in Spanish preferred
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Non-disclosure agreement required
AVAILABILITY/HOUR ALLOCATION
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Must have open availability
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Able to work a variety of shifts including mornings, days, evenings, and Saturdays, and travel as needed for work-related functions and training
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $100000 - $120000 / year
Pay:
Benefits:
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Flexible schedule
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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401(k) matching
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Referral program
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Employee discount
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Paid training
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Mileage reimbursement
Job Type: fulltime
Schedule:
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8 hour shift
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Weekend availability
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Monday to Friday
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Holidays
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Day shift
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Night shift
Education: Bachelor's degree
Work location: On-site