Job Summary:
We are seeking a dedicated Guest Service Agent to join our team in providing exceptional hospitality services at our resort. The ideal candidate will be responsible for ensuring guests have a memorable and pleasant experience during their stay.
Duties:
(Please note most if not all of this is done digitally on the computer, knowledge and comfort of computers is a MUST)
- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Provide information about hotel facilities, services, and local attractions
- Process reservations and manage room assignments
- Operate phone systems and manage reservations effectively
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction
Qualifications:
- Previous experience in the hospitality industry or hotel management preferred
- Strong customer service skills with a focus on guest relations
- Proficiency in using front desk software and phone systems
- Multilingual abilities are a plus
- Excellent communication and interpersonal skills
This position offers the opportunity to work in a dynamic hospitality environment, interacting with guests from diverse backgrounds. If you are passionate about delivering exceptional service and creating memorable experiences for guests, we invite you to apply for the Guest Service Agent position.
Job Types: Full-time, Part-time
Pay: $20.08 - $23.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 3 years (Preferred)
Ability to Commute:
- Palm Springs, CA 92264 (Required)
Ability to Relocate:
- Palm Springs, CA 92264: Relocate before starting work (Required)
Work Location: Hybrid remote in Palm Springs, CA 92264