Position Summary
Chattanooga Allergy Clinic (CAC) is an independent allergy, asthma, and immunology practice serving pediatric and adult patients in nine locations throughout the Chattanooga and North Georgia region. It is our mission to help our patients live life to the fullest, and we offer our physicians and advanced practice providers with a career that is professionally and financially rewarding.
The practice administrator is the leader of CAC’s management team. This individual reports directly to the shareholder physicians, overseeing all practice operations.
Essential Duties and Responsibilities
Leadership, Staffing, and Personnel Management
- Ensures CAC’s staffing needs are met by attracting, developing, and retaining talented employees to work for the practice.
- Provides meaningful coaching and mentoring to increase the capabilities of direct reports and to cause downstream improvement in the performance of teams.
- Implements an annual performance review system to help staff accomplish the goals and objectives set forth for their roles. Increases CAC's success by challenging others to excel and holding them accountable for achieving results.
- Builds trust and acts with authenticity to cultivate a culture of integrity and mutual respect.
- Communicates essential information consistently in a clear, concise, compelling manner to effectively engage others and achieve desired results.
Revenue Cycle Management Oversight
Ensures that the Director of Business Operations is effective in her oversight of the revenue cycle process for the practice, providing guidance and support for the following activities:
- Oversees the payer credentialing, hospital privileging, and provider licensing process to maintain compliance and provider participation with third-party payer networks.
- Ensures the revenue cycle is optimized by adherence to best practices for front-end operations, including scheduling, insurance verification, authorizations, and copayment and deductibles collection.
- Arranges provider training on coding and billing concepts. Implements effective review processes to identify inaccuracies in medical record documentation, charge capture, and coding.
- Achieves excellent results on billing key performance indicators through effective management of the central billing office and by minimizing avoidable claim denials or revenue loss related to central billing office performance.
- Implements processes to screen for underpayments from managed care organizations and to recover funds when underpayments occur.
Financial Management
- Collaborates with the CFO on the preparation of the annual operating budget.
- Operates the practice in accordance with the approved budget. Implements improvements to increase efficiency, positively impacting the overall financial performance of CAC.
Information Technology Management
- Develops a technology plan and budget that supports CAC’s operational requirements and financial objectives.
- Assures the stable operation of the practice management and electronic health record (EHR) systems through effective vendor selection and management.
- Oversees initiatives to define data protocols, optimize provider documentation, and increase the efficiency of provider workflow in the EHR.
- Institutes controls to protect the integrity of the data contained in the systems, including the release and storage of protected health information (PHI).
- Develops a technology disaster management plan that safeguards office and patient records, establishes a data backup and recovery plan, identifies the responsibilities of key personnel and responsibilities, and specifies the process of validation and testing.
Practice Expansion and Marketing
- Develops an annual marketing plan and budget for approval by the shareholders to increase new patient volume.
- Oversees the usage of print, electronic and social media (print, electronic, social) to promote community awareness of CAC’s services.
- Ensures that all marketing activities are conducted in a manner that is compliant with federal Stark and Anti-Kickback regulations and that conforms to CAC’s corporate image and branding strategy.
- Employs an evidence-based strategy for developing practice expansion initiatives, using market research, trends, demographics, economic influences, and other pertinent factors to advise shareholders when new providers should be hired and where new clinics should be located.
Compliance and Risk Management
- Ensures CAC is operated in accordance with company standards and that training, policies, and procedures are implemented for compliant operations.
- Adheres to and enforces the Code of Conduct. Serves as a role model for behavior that enhances the public image of CAC and sets a positive example of professionalism for staff members.
- Serves as the chief compliance officer and the privacy and security officer required under the Health Insurance Accountability and Portability Act (HIPAA).
- Implements an effective compliance program that defines how CAC will comply with all applicable Federal and state laws and regulations, including but not limited to rules and regulations for wage and labor laws, government payers, state health departments, medical licensure boards, pharmacy boards, HIPAA, Occupational Safety and Health Administration (OSHA), etc.
- Implements annual compliance training for all staff and providers. Implements corrective actions when instances of non-compliance are detected.
- Develops a risk mitigation plan to ensure the safety of patients and personnel. Implements required OSHA policies on blood-borne pathogens, emergency response, respiratory safety, fire safety, personal protective equipment, material safety data sheets, and right-to-know for hazard communication materials.
- Develops and implements an incident reporting system for adverse events and, when appropriate, reports the event to the malpractice insurance carrier. Oversees the performance of a root cause analysis when adverse events occur and implements improvements to prevent future recurrence of the incident.
EDUCATIONAL REQUIREMENT:
Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or Accounting. A Master’s degree is preferred.
PROFESSIONAL EXPERIENCE REQUIREMENTS:
- At least five (5) years of progressive healthcare management experience working in an organization with at least ten (10) medical providers in multiple locations.
- Significant previous experience with PM and EHR implementation.
- Interpersonal skills must be well developed. Must possess the ability to set and achieve high standards of performance and effectively communicate with all stakeholders, including direct reports, physician shareholders, employed providers, community leaders and external healthcare organizations.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Healthcare setting:
Schedule:
Experience:
- Healthcare management: 5 years (Required)
Ability to Commute:
- Chattanooga, TN (Required)
Ability to Relocate:
- Chattanooga, TN: Relocate before starting work (Required)
Work Location: In person