Customer Service Representative
Who we are:
Loader Parts Source (LPS) is a growing company serving the skid loader repair industry. We were founded in 2008 and have since expanded into 3 buildings, all located in Elkhart, IN. We utilize EOS as our operating system and are driven to create leaders, not just at LPS, but in all aspects of life.
Summary/Purpose of the position
Our Customer Service Representatives (CSR) are the first point of contact for our customers. You will handle inbound calls, emails, and other forms of communication and provide excellent service to ensure customer satisfaction and retention.
Responsibilities:
· Answer incoming calls from customers promptly and professionally.
· Process customer orders accurately and efficiently.
· Address and resolve customer complaints and issues in a Fast, Easy, and Fair manner.
· Communicate with customers and prospects via phone, email, fax and web chat.
· Develop a deep understanding of our products and services in order to provide accurate information and solutions for our customers.
· Follow up with customers as needed to ensure their satisfaction.
Qualifications/Other Requirements:
· High school diploma or equivalent
· Prior customer service experience
· Excellent communication skills, both written and verbal
· Capability to multitask, handling multiple items in parallel
· Professional and friendly demeanor
· Strong problem-solving skills and the ability to handle challenging situations
· Proficiency in using computers, CRM software, Microsoft Office, and other relevant tools
· Ability to work well independently and as part of a team
Benefits:
· Competitive pay
· Health/Dental/Vision Insurance
· Paid time off
· IRA Match
· Health Savings Account Match
· Positive work environment
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Elkhart, IN 46516 (Preferred)
Ability to Relocate:
- Elkhart, IN 46516: Relocate before starting work (Required)
Work Location: In person