SERVICE AND INSTALLATION TECHNICIAN
Higgins Energy Alternatives is searching for a full-time Service and Installation Technician to join our growing stove service team.
The Service Technician travels locally within our designated service area and provides quality service to our customers on their wood, pellet, and gas burning home heating stoves. The Service Technician performs repairs, maintenance service, and cleaning on home heating stoves in customers’ homes during their scheduled service appointments. A successful candidate will have strong customer service skills, mechanical skills, and the ability and desire to learn a new trade.
This current opening will focus on servicing gas burning stoves and fireplaces.
Come learn a new trade! We offer on-the-job training and will pay for industry certifications. We offer plenty of opportunity for overtime during the busy fall and winter months, plus enjoy a consistent 40-hour work week during the spring and summer. If you’re looking for a career in the warm and friendly hearth industry, we are looking forward to meeting you!
Service Technician Requirements:
- Experience preferred but not required. We will train!
- Must have great customer service skills
- Must be able to ascend/descend 40’ ladders and work on roofs comfortably
- Must be capable of lifting heavy equipment (two people lift equipment that exceeds safe weight limit)
- Must have a valid Massachusetts driver’s license to drive and travel locally within our designated service area
Job Duties:
- Perform all stove service by handling repairs and cleaning to make sure that product is operating to customer satisfaction in-home
- Examine complaints, identify solutions, suggest improved methods and techniques, and recommend system improvements during customer service appointments
- Perform stove cleanings, service, and installations in customers homes safely and carefully, ensuring no damage comes to customers’ home or belongings
- Travel daily to customers homes to perform service, cleaning, and new stove installations
- Oversee your service vehicles cleanliness, organization and inventory
- Drive company vehicle safely and courteously
- Learn and remain knowledgeable on products offered and technical aspects of various stove types and brands
- Install and service customer home heating systems, including but not limited to: stoves, chimneys, pipes, and venting
- Provide stellar customer service and build productive trust relationships with customers to ensure that satisfied customers become “raving fans”
- Perform stove cleanings and installations in store showroom as requested
About Us:
Higgins Energy Alternatives is a family-owned and operated retail business in Barre, Massachusetts selling power equipment, home heating and alternative energy solutions since 1975. Originally opened as an antique store in a barn, we have now grown into a multi-product line operation, offering sales and service to our customers in Central Massachusetts and beyond. Our top priority is to provide every customer with a positive sales and service experience through our knowledge, professionalism, and dedication. Our goal is to be the best place to purchase a home energy product, and we hope that you will continue our efforts to achieve this!
Visit our website at www.higginsenergy.com to learn more about us.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed
Travel requirement:
Experience:
- Service technician: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Barre, MA: Relocate before starting work (Required)
Work Location: In person