Our beach front boutique hotel looking for energetic, friendly, passionate, responsible, and professional team members. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Handling cash payments
- Maintain a clean and neat front desk area
- Ability to work in a multi-tasking, fast paced environment
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Full-time
Pay: $17.50 - $19.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee discount
- Free parking
Schedule:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Front Desk: 1 year (Preferred)
- Hotel Experience: 1 year (Required)
Work Location: In person