Job Description
Are you looking to start a career with the automotive industry, Dick Smith Nissan is looking to find a Parts Counter Person to add to their dynamic team. If you are motivated to grow in your automotive career and enjoy working with people in a fast-paced environment this is the perfect opportunity for you!
Job Description:
The Parts Advisor or Counter Person is responsible for assisting all mechanics and customers in purchasing needed parts and supplies. The Parts Advisor is also responsible for achieving monthly sales and gross forecasts and for seeking out and soliciting parts business. The Parts Advisor reports directly to the Parts Manager.
Automotive Parts Counter - Essential Duties
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Sets up orders for daily shipment, delivery or pick-up.
- Keeps front and rear counter areas clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Deliver parts to local shops.
- Other tasks as assigned.
Job Requirements
- Experience in an auto parts sales role (dealership) required.
- CDK Knowledge is preferred.
- Team oriented, flexible and focused on maintaining a high level of customer service
- Valid driver's license
Job Type: Full-time
Pay: $2,054.00 - $3,100.00 per month
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
Schedule:
- 10 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Automotive Parts: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person