Sterlin Black Is Looking For a Full Time Junior Account Executive!!!
*Note: This is NOT a remote position
Minimum Education:
- Education: High school diploma or equivalent
- Experience: 1-2 years of customer service experience
- 2-4 year college degree in Business Administration, Marketing, Finance, History or related fields (preferred but not required)
General Accountabilities
- Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
- Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
- Identifies and prioritizes problems and issues related to service area.
- Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
- Ensures that appropriate changes were made to resolve customers' problems.
- Refers unresolved customer issues to designated departments for further investigation.
- Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
- Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- *The company reserves the right to add or change duties at any time.
Skills
- Excellent verbal and written communication
- Service orientation
- Critical thinking
- Active listening
- Ability to use phone and computer systems
- Positive attitude
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
Experience level:
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus opportunities
- Performance bonus
- Retention bonus
- Weekly bonus
Travel requirement:
Work Location: In person