About Us
Since 1923, we've been giving back, and boy, do we have stories to tell! With over a century of enthusiasm for our members and community, we've built a culture that's all about diversity, trust, innovation, and a good dose of fun. Joining the Prime family means diving into a world of creativity, energy, and a shared passion for helping our members with their financial needs. Plus, we've got some sweet benefits too!
Right now, we're on the lookout for someone awesome to join us as a Full-Time Bilingual Mortgage Support Specialist at our Corporate Office in Cudahy. Time to bring your A-game!
Description
In the role of a Mortgage Support Specialist, you will collaborate with the mortgage team to aid Spanish-speaking members with their mortgage applications. Your responsibilities will include completing tasks to guarantee that loan applications are accurate, compliant, and fully submitted for underwriting review promptly. Additionally, you will act as a primary contact for members during the mortgage loan process to ensure clear communication of file status. Furthermore, you will communicate with the mortgage servicing department to support borrowers with their mortgage loans, escrow accounts, and related matters.
The role goes beyond this to create opportunities for our community. The Bilingual Mortgage Support Specialist should be enthusiastic about our mission and vision and work passionately to promote the credit union's values and services to our members. By doing so, you help to make a significant impact on members' lives and the larger community, while contributing to the credit union’s overall growth and success.
Values and Promises:
- Dignity and Respect. We treat all members with dignity and respect, regardless of their financial health status. Foster environments that are welcoming and safe for all.
- Teamwork. We empower and lift-up our team members, membership, and local community. We foster collaboration, cooperation, and creativity for goal achievement.
- Diversity and Inclusion. Our success comes from our team’s diversity of experience and creativity of thought. When we work together, we’re better.
- Educate. We take our time to listen to our members’ needs. As experts, we educate our membership to become financially healthier and embrace technology.
- Opportunity. We strive for a world where everyone has financial stability, access to create wealth, and receives equal treatment along their financial journey. We commit to fulfilling the role of a Certified Development Financial Institution (CFDI), by expanding economic opportunity for underserved people and communities. We strive to make Milwaukee, and the greater community, a better place to live.
Essential Functions:
- Review and process pending mortgage applications, following PFCU's policies and compliance standards.
- Coordinate appraisals, titles, flood certs, payoffs, and homeowner’s insurance for mortgage applications from underwriting.
- Ensure all required documents for mortgage files are gathered and verified before submitting the complete file for underwriting review.
- Manage mortgage and Triad loan payoffs, satisfactions, and lien releases.
- Organize and maintain mortgage loan files and related documentation.
- Address incoming calls, assisting members with inquiries about pending mortgage applications, loans, and escrow matters.
- Act as the primary contact for Spanish-speaking mortgage members, guiding them appropriately. Prepare and send notifications regarding application status updates (denied/withdrawn files).
Qualifications:
- Demonstrates excellent organizational and data collection abilities.
- Exhibits strong time management skills and meets deadlines effectively.
- Capable of multitasking in a fast-paced setting.
- Shows the ability to work independently and make informed decisions.
Join our team as a Bilingual Mortgage Support Specialist and play a key role in helping our community achieve their dream of homeownership. Apply now!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person