**Job Overview:**
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers. Additionally, the person
**Duties:**
- Respond promptly to customer inquiries via phone and email
- Handle and resolve customer complaints in a professional manner
- Generate all company drawings using CAD software
- Communicate and coordinate with sales team, production, and customers on complaints
- Ensure customer satisfaction and provide professional customer support
- Communicate with internal departments with safety concerns and needs
- Assist with implementation and enforcement of company safety policies
- Coordinate and assist management with safety committee
**Requirements:**
- Strong communication skills and a customer-oriented approach
- Proficiency in TurboCad Designer 2018
- Proficiency in Microsoft Office
- Excellent problem-solving skills
- Ability to multitask and manage time effectively
- High school diploma or equivalent required
**Nice-to-Have Skills:**
- Understanding of Occupational Health standards
- Experience with Root Cause Analysis techniques
- Background in Training Development
- Familiarity with Environmental Health & Safety (EHS) practices
- Knowledge of EPA regulations
- Understanding of OSHA guidelines
- Proficiency in report writing
This position offers a competitive salary, opportunities for professional growth, and a supportive work environment. If you meet the requirements and are passionate about delivering top-notch customer service in a safe work environment, we encourage you to apply.
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Travel requirement:
Experience:
- TurboCAD: 2 years (Preferred)
Ability to Commute:
- Cozad, NE 69130 (Required)
Ability to Relocate:
- Cozad, NE 69130: Relocate before starting work (Required)
Work Location: In person