Purpose
Support the Regional Service to the Armed Forces (SAF) department. This opportunity is a virtual (volunteer-from-home) opportunity. Ensure support for military families and meet their needs during emergencies.
Key Responsibilities
- As per the stringent Red Cross policies, all volunteers in this role must uphold the confidentiality of case notes and personal information. The trust in your responsibility is a cornerstone of our operations and a testament to your value to our organization.
- Understand and apply SAF policies, procedures, and protocols consistently and correctly.
- Support emergency communications and financial assistance and provide additional services by making follow-up calls to families, military members, or others to meet their needs and give additional follow-up actions as needed.
- Providing appropriate client services, including referrals within the organization and to other agencies, is a testament to your empathy and care for those we serve.
- Maintain professionalism and conduct in line with Red Cross policies.
- Maintain current casework required training.
Qualifications
- Reliable access to necessary resources, including a phone, personal computer, and internet connection.
- Good customer service and problem-solving skills.
- Your work will have a direct impact on the community we serve. Your ability to treat people with respect under all circumstances, instill trust, and uphold the values and principles of the American Red Cross is crucial in this regard.
- Ability to apply active listening skills, empathy, and compassion and employ reasoning and questioning strategies to capture, analyze, and interpret client, staff, and management information.
- Proficiency with computer skills, including Internet search tools, Microsoft Office Suite, and Outlook.
- Practical interviewing skills with good telephone and in-person etiquette knowledge, maintaining pleasant and respectful manners.
- Ability to work independently and as part of a team.
- Practical verbal and written communication skills.
- Ability to work with culturally diverse populations.
- Willingness to comply with current public health and Red Cross policies.
Recommended
- Ability to support the Red Cross SAF mission and be aware of and appreciate military culture, military families, and veterans' issues.
- Bilingual skills.
Job Type: Part-time
Pay: $0.01 per hour
Expected hours: No less than 3 per week
Benefits:
Work Location: Remote