Job Type: Full-time
About Us: Reliasure Insurance Services LLC ] is a leading provider of health insurance solutions, committed to delivering exceptional service and support to our clients. We are looking for a dedicated and experienced Call Center Manager to join our dynamic team.
Job Summary: We are seeking a motivated and skilled Call Center Assistant Manager to oversee the daily operations of our health insurance call center. The ideal candidate will have a strong background in health insurance, excellent leadership skills, and a passion for training and developing new agents. This role requires a proactive individual who can step in to close calls when agents are unable to do so.
Key Responsibilities:
Training and Development:
Design and implement comprehensive training programs for new call center agents.
Conduct regular training sessions to keep agents updated on new products, services, and best practices.
Monitor and evaluate agent performance, providing constructive feedback and coaching to improve skills and productivity.
Call Management:
Supervise daily operations of the call center, ensuring that agents are meeting performance targets and delivering high-quality customer service.
Take over calls from agents when they are unable to close deals, demonstrating effective closing techniques and securing customer commitments.
Handle escalated customer inquiries and resolve complex issues to ensure customer satisfaction.
Team Leadership:
Lead, motivate, and inspire the call center team to achieve individual and team goals.
Foster a positive and collaborative work environment that encourages teamwork and continuous improvement.
Conduct regular team meetings to discuss performance metrics, share updates, and address any concerns or challenges.
Performance Monitoring:
Track and analyze call center metrics to identify trends, areas for improvement, and training needs.
Prepare and present regular reports to senior management on call center performance, agent productivity, and customer satisfaction.
Implement strategies to improve call center efficiency and effectiveness.
Qualifications:
Minimum of 2-5 years of experience in a call center environment, with at least 2 years in as a top producer and/or leader.
In-depth knowledge of health insurance products and services.
Proven experience in training and developing call center agents.
Excellent communication, leadership, and interpersonal skills.
Strong problem-solving abilities and the capacity to handle high-pressure situations.
Proficiency in call center software and customer relationship management (CRM) systems.
Benefits:
Competitive salary and performance-based bonuses.
Opportunities for professional growth and development.
Supportive and inclusive work environment.
Paid time off
Job Type: Full-time
Pay: From $1,500.00 per week
Schedule:
License/Certification:
- 214/240 HEALTHCARE LICENSE (Required)
Work Location: In person