Title: Door Attendant
Location: Chicago, IL
Overview:
Present a warm, hospitable attitude to all guests.
Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample
space for passenger and luggage loading and unloading.
Greet guests immediately with a friendly and sincere welcome. Open car doors for
arriving and departing hotel customers.
Assist with acquiring taxi cabs for guest and confirm destination with driver and advise
on time in travel to guest.
Respond immediately to guest inquiries regarding hotel features, services and
assistance. Provide clear and understandable directions to hotel facilities and nearby
attractions.
Move from door post to and from other areas throughout the hotel in response to guest
needs.
Read luggage tags and provide claim tickets to ensure appropriate delivery. Grasp, lift
and/or carry or otherwise move packages, luggage or boxes from cars, buses and
vans, placing packages and luggage onto baggage carts or in secure area for retrieval
by bell staff.
The Bell/Door Attendant shall know, understand, and perform in accordance with the
Forbes Service Standards.
Answer the entrance telephone and provide clear, accurate information to guests and
employees.
Maintain an alert and attentive demeanor at all times in addition to remaining calm
during periods of heavy business volumes.
Advise housekeeping as necessary and assist personally to maintain a clean, orderly
appearance of the main hotel entrance.
Clearly communicate guest parking procedures and applicable costs to arriving guests.
Other duties as assigned by the supervisor which would include the operation of the
hotel house car whenever needed.
Familiar with the area of 10 blocks surrounding the hotel to better assist Guest with any
inquiries.
Abide by all hotel policies, guidelines, and standards, most of which are outlined in the
hotel’s Colleague Handbook.
PHYSICAL DEMANDS:
This is a physically active position that requires the Bell/Door Attendant at the door to
perform, at a minimum, the following:
o Standing at the front door for long periods of time,
o Frequent bending and lifting of guest luggage hotel deliveries, and car doors.
o Opening the door for guests as they approach the doors indicating ingress
or egress.
o Responding to audible cues and requests from guests, taxis, and hotel
management via telephone, radio, and messaging equipment.
Requires high levels of interaction with all types of people as it relates to attending to
the express or implicit wishes or needs of hotel guests. Immediate response to those
requests is required.
SPECIAL SKILLS REQUIRED:
Ability to effectively communicate verbally in English with the hotel’s sophisticated
clientele about matters involving the hotel, and any aspect of a guest’s stay.
Ability to work cohesively as part of a team.
Ability to effectively deal with internal and external guests, some of whom will require
high levels of patience, tact and diplomacy and collect accurate information.
Ability to read English language to ascertain information from luggage tags and claim
checks to write numbers and names on claim checks and rooming lists.
Considerable knowledge and ability to communicate clear directions to nearby local
attractions and hotel facilities and services.
Considerable knowledge of Chicago and the surrounding areas.
Ability to learn and perform all essential job functions accurately and safely with
minimal direct supervision within two weeks after the employee begins work.
Job Type: Contract
Pay: $16.00 - $16.22 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
- Overnight shift
- Weekends as needed
Work Location: On the road