MEDICAL SPA FRONT DESK
We are looking for a Patient Coordinator with a high level of professionalism who works well with others, highly motivated, organized and committed to making a significant impact in a growing and dynamic med spa. The ideal candidate would also have a passion for beauty and wellness with a strong background in sales & customer service.
Reports To: Skin Clinic Manager
Job Summary: This position will effectively interact and communicate with a variety of patients from their initial point of contact through the continuum of care, as well as practice providers and staff.
Hours: Monday and Tuesday: 12-8 PM, Friday 8 AM - 4 PM, Saturday 7:30 AM - 12:30 PM
Education and Experience:
- A college degree is preferred.
- Three to five years of progressive experience working in the health care of customer service industry.
- Equivalent combination of education and experience may be considered with management approval.
- Familiarity with the health care industry and/or medical practice operations such as, patient privacy practices, health insurance processes, and medical terminology is preferred, but not required.
Essential Skills and Abilities:
- Commitment to delivering outstanding customer service regardless of circumstances.
- Demonstrated ability to incorporate continuous quality improvement in accordance with established practice standards.
- Able to successfully manage multiple projects simultaneously, including prioritization of tasks, shifting of deadlines, coordination with multiple departments and individuals, implementation of organizational and tracking processes, etc.
- Skillful in adapting a well-spoken communication style to interact with a variety of personality types, while ensuring any message is conveyed clearly and concisely.
- Strong computer skills with working knowledge of the latest versions of Microsoft® Office and Nextech EMR. Ability to work in other programs and quickly adapt to new software.
- Able to work effectively with providers and staff members to prioritize and organize daily, weekly, and monthly tasks.
- Capable of processing requests for information quickly and accurately, and involving other employees, when appropriate, to ensure patient needs are met.
- Able to balance the importance of following set procedures with a desire to consistently improve quality of work product and efficiency of processes, maintaining a sensitivity to practice expense considerations at all times.
- Dedication to presenting a professional and positive image to both internal and external customers.
- Exceptional oral and written communication skills; capable of maintaining a high level of professionalism at all times and representing the practice appropriately in emails, telephonically, and in conversation.
- Commitment to maintaining progressive knowledge and skills essential to successfully perform the duties outlined herein.
RESPONSIBILITIES:
o Serve as the primary point-of-contact for all patient inquiries including, telephone, email, and website.
o Effectively credential the practice, providers, products and procedures to all patients
o Schedule patients for consultation appointments.
o Provide new patients with initial documentation and medical history forms to complete.
o Greet all patients prior to consultations and introduce them to the practice and providers.
o Communicate relevant patient information to providers, i.e., patient concerns, goals.
o Create, present, and review detailed, accurate treatment plan quotes with patients.
o Review pricing, practice specials, and/or financing options with patients.
o Schedule cosmetic injectable and skincare and laser treatments
o Complete follow-up correspondence with all patients, as appropriate.
- Practice Quality Control 25%
o Support, and live out the practices’ mission and goals.
o Understand all HIPAA requirements to ensure Private Health Information remains confidential.
o Remain active in continuing education to ensure knowledge base is current and consistent with expectations of the practice and healthcare industry.
Allocation of Responsibilities:
The standard breakdown of responsibilities (based on percentage of time) is to be 75-25, as indicated above. Exceptions to this standard will be at the discretion of the management team, as certain projects may require dedicated focus that temporarily shifts the distribution of capacity.
Job Type: Full-time
Pay: From $21.00 per hour
Expected hours: 28 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
Schedule:
- Evening shift
- Every weekend
Experience:
- Customer service: 3 years (Required)
Work Location: In person