It’s an exciting time to be part of Delta’s Reservations organization as we transform and set new standards for the world-class experiences we are creating for customers and thousands of Res & Care employees. We have recently expanded support capabilities and reorganized our approach to project execution with the newly established RES Strategic Portfolio Management and PMO team focused on leading business-critical planning and processes to drive prioritization, monitoring, and execution of high-value initiatives across the division. The PMO team will facilitate cross-functional ideation and collaboration, build resources, and share best practices to further support work groups in delivering impact. The RES PMO Project Manager will have a passion for people, process, and impact to support the development and execution of a Center of Excellence for strategic portfolio management. The ideal candidate blends strong PM skills with strategic curiosity, design thinking, and a desire to help drive our business forward.
Summary of responsibilities (not comprehensive of all tasks):
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Lead the project management of high-value initiatives across the RES division, including coordinating tasks from project initiation and planning to execution and closure
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Create and maintain project artifacts including project charters, project plans, risk and issue logs, and parking lots
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Manage several concurrent projects of varying priority and complexity, across multiple teams or stakeholders
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Help lead the evolution of the organization’s culture at the functional level, ensuring a strong tie-in to stakeholders across the broader enterprise
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Develop communication strategies and implement processes, activities, and programs that result in timely dissemination of information and communication consistency, increasing awareness of the project deliverables, change management, and impact
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Support the development of business cases, prioritization, and overall divisional portfolio management
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Maintain & establish effective relationships and feedback loops between leaders, functional stakeholders, and cross-divisional Delta teams
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Support the evolving design and growth of the RES PMO function and the development of a Center of Excellence for strategic portfolio management