The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians.
A Day in the life of an Operations Manager:
- Promote safety first in all actions
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Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training
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Provide direction and guidance to all operations associates, drivers and technicians
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Manage processes and corresponding systems
- Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible
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Prioritize loads for timely delivery
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Work with fleet managers to assign loads to drivers in a fair and equitable manner
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Provide efficient friendly customer contact
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Control and complete paperwork and reports as required
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Manage Fleet manager schedules and desk assignments
- Communicate with all operations associates and drivers regarding company and customer requirements
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Continually update knowledge of federal and state regulations
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Communicate with internal and external customers as required
Additional Responsibilities:
- Carries out duties assigned by center manager or regional manager as required
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Work with and support the business development managers to grow the business
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Responsible for overall CSC operations during the absence of the center manager
- High School Education or equivalent
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One year experience as a fleet manager in transportation industry
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills
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Knowledge of DOT regulations, federal and state standards
- Ability to prioritize and manage multiple projects
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Self-starter with detail oriented work habits
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Able to maintain confidentiality
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Display professional demeanor
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Good interpersonal skills; able to work well with wide range of individuals
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Demonstrate dependability through good attendance and adherence to timelines and schedules
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Basic computer skills, strong desktop and administrative skills
- Knowledge of basic company employment policies and procedures
Physical Requirements:
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Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.
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Occasional lifting (up to 20 pounds).
Working Conditions:
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Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.