- Is the first point of contact for our clients (current and potential), industry partners, and care providers, while providing excellent customer service.
- Takes phone inquiries from potential clients; provides accurate information about services and fees, and gathers relevant information for client care/plan.
- Daily monitoring of Dashboard, and follow up with caregivers and clients.
- Trades off responsibilities for being “On call” every other month.
- Coordinators input care plans, ensure staffing and have relevant information to review with assigned caregiver(s) prior to the start of care.
- Completes client monthly calls according to policy and documents in the client's file.
- Updates care plans as needed, uploads all monthly reports on the client's profile, communicates changes to caregiver(s)and documents the same.
- Ensures best matches between caregiver and clients.
- − Ensures compliance with the care plan and accurate documentation of all care plan tasks.
- Participates in staff training and operational meetings.
- Performs clerical work, such as filing, uploading, copying, or faxing.
- Perform other job-related duties as assigned.
Requirements
- High school diploma or equivalent.
- 2 years of experience in a customer service role highly preferred
- Demonstrated customer service and communication skills, problem solving, and attention to detail.
- Technical proficiency in utilizing computers and generating reports.
- Able to speak, read and write English fluently.
- Bilingual (Spanish/English) has an advantage
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 33 – 40 per week
Benefits:
- Health insurance
- Paid time off
- Paid training
- Referral program
Healthcare setting:
Medical specialties:
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
- Home care: 2 years (Required)
- Computer skills: 3 years (Required)
Ability to Commute:
- Naperville, IL 60565 (Required)
Work Location: In person