At Hanna Interpreting Services, we deliver more than just words.
Are you ready to embark on an exhilarating journey with our rapidly growing team? Are you attentive to detail and efficient in entering information accurately? If so, we have an exciting opportunity for you to join our dynamic team as a Contact Center / Data Entry Representative!
In 13 years, Hanna has grown from a start-up company to an industry leader in the interpretation and translation space. We were recently listed as a ‘Top 100 Language Service Provider in the World’ by Nimdzi Insights, Slator.com, and CSA Research, as well as nominated for “Best Overall Company,” “Best Customer Service,” and “Best Community Impact” in the 2023 BizX Awards. But we are not done yet!
We are seeking a Contact Center / Data Entry Rep to join us in breaking down barriers and shaping a world where communication knows no boundaries!
Who is Hanna?
Hanna Interpreting Services LLC is a language services provider that offers in person, video, over-the-phone, and written options for translation, interpretation, ADA remediation, transcription, language assessments, voice over, and website localization.
Founded in 2010 by mother and son duo Jennifer Hanna and Tom Elias Hanna in their garage in San Diego, CA, Hanna has grown to more than 70 employees, served over 1 million non-English speakers to date in 200+ languages, and has sponsored countless outreach events to serve the local community.
We’re known in the industry for always getting the job done. Whether a healthcare provider needs an interpreter to help during an emergency or an organization needs to translate their website in multiple languages – they call us because we have the experience and the relationships to make their jobs easier.
Job Summary:
As a Contact Center / Data Entry Rep, you will be responsible for entering accurate data into our computer database systems. Your main duties will include gathering information, typing quickly without errors, and verifying the accuracy of data before inputting them.
Our organization handles a high volume of information each day, so you will be busy, and the day will fly by. A successful Contact Center / Data Entry Rep is detail-oriented and can handle data with confidentiality. If you prefer to work in a fast-paced environment, this position is the right fit!
Why Join Us:
- Detail-Oriented Work: Your role will be vital in maintaining our database, ensuring that information is stored accurately and securely.
- Collaborative Environment: You'll work closely with a supportive team that values efficiency and precision.
- Technology-Driven: Utilizing cutting-edge software, you will have the opportunity to streamline data entry processes.
- Career Growth Opportunities: Continuous learning and professional development resources will be at your disposal.
Responsibilities:
- Data Entry Excellence: Input data accurately and efficiently according to company standards.
- Customer Service: Interact and engage with our clients and stakeholders via phone.
- Verification: Verify and correct data where necessary.
- Confidentiality: Handle sensitive information with confidentiality.
- Collaboration: Work closely with other team members to ensure that data is consistent and accurate.
- Continuous Improvement: Suggest and implement improvements in data entry processes.
Qualifications:
- Strong attention to detail with the ability to multitask.
- Customer-service oriented and impeccable phone etiquete.
- Excellent typing skills.
- Ability to work independently in a fast-paced environment.
- Familiarity with MS Office, databases, and other relevant software.
- Previous experience in data entry is a plus, but not mandatory for candidates with the right attitude and aptitude.
Benefits:
- Health Insurance
- Vision & Dental
- Life Insurance
- 401k w/ 4% match
- Vacation time
- Sick Leave
- Paid Holidays
- Paid Half-Day on birthdays
- Lunch provided on birthdays
- Breakfast or Lunch provided for onsite staff every Friday (yes, that's right - every Friday!)
Work Environment:
This job operates in a business casual environment. Or better yet - we have fun, but we get the job done. Our group is made up of positive, passionate, and persistent people who all believe in the company mission to make the world more inclusive through language and technology. We just moved into our new 7,500 sq ft office that will better accommodate our company’s expansion into the future!
How to Apply:
We've partnered with Predictive Index to help us understand our candidates better. After applying on Indeed, please take this 10-min assessment:
https://assessment.predictiveindex.com/98PD/37ee4463-0ee7-47ab-bd36-746a743d9992?type=candidateba
Equal Employment Opportunity Policy:
Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Schedule:
- Day shift
- Weekends as needed
Application Question(s):
- Did you submit your PI assessment?
Ability to Commute:
- Spring Valley, CA 91977 (Required)
Work Location: In person