Job Description
Primary Job Functions:
-Verify/Maintain the schedule and ensure jobs are completed and invoiced properly.
-Verify/Maintain the Purchase Orders for service/installs
-Maintain customer database with current information
-Ability to manage concerns of customers and manage the process
-Clear and concise communication with department managers, employees, and company customers-Including keeping customers appraised as to company schedule and requested lead-times.
Daily Duties:
-Answer, route, and schedule incoming calls
-Dispatching Department
-Knowledge schedule and coordinate all request from Contractors or Leads
-Maintain dispatch board/schedule closely for accuracy of technicians working time- notify contractors or leads immediately if they are running behind and/or if they need to rescheduled.
-Forecast workload for days ahead with Install Manager
-Create/Issue PO’s, as needed, for purchases (all purchase require POs)
-Schedule return trips as needed
-Maintain daily electronic time sheets for department
-Respond to all messages in a timely manner
-Manage the process for Invoices/Paperwork/Timesheets/Job costing
-Confirm jobs
-Other duties as assigned.
Weekly Duties:
-Maintain office appearance (cleanliness)
Performance Indicators:
-Promptness of jobs completions
-Number of call backs
-Timelines of billing information to accounting
-Organizational and Multitasking skill/abilities
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Management: 1 year (Required)
- Customer Service: 3 years (Required)
Work Location: In person