Duties & Responsibilities:
-Receive phone calls from Customers, or Service Manager and Dispatch Technician, based on customer needs and available technician’s skill level
-Schedule Technicians Service Jobs, using Dispatch System, with guidance of Service Manager:
- Maintain schedule on interactive service calendar
- Preschedule Service Contract Customers with ‘Master Scheduler’ Tool
-Assist Service and Branch Manager with preparation of final copy of Service proposals
-Work Order preparation for invoicing, with assistance and input from Service Manager/Sales Rep:
- Review Work Orders for and correct errors
- Final Copy Work Order for proper and complete verbiage, descriptions, materials and quantities
- Send prepared Work Order to Service Invoicing Specialist
- The above is to be accomplished as evenly throughout daily as possible
- Service Contact with Customers
- Coordinate Service activities with customers’ schedules
- 24-Hour Pre-Service Call Ahead to all Service Customers
- Assist Service Manager/sales with Quote Follow-up
-Support Technicians with, access to job, equipment, site records, etc.
-Save all Purchase Order, Invoice, Quote, Site, Service Report, etc. Information to Cloud Service
-Participate in Weekly Service Conference Call
-Work with other Team Members, to solve any Service Invoicing issues in a productive and professional manner.
-Participate, as needed, in Branch-level Service Meetings;
-Provide feedback on use of Service Software to techs, to reduce Work Order Errors
-Exemplify company Core Values and Purpose to other employees and customers
Key Outcomes:
- Respond to All Customer Inquiries within 2-hours or less
- Confirm all appointments with email and follow-up call, as soon as the schedule is confirmed
- 24-hour call ahead to confirm all service appointments
- Prepare Work Orders for Invoicing within 48-hours of work complete
- Consistent, daily invoicing
Job Type: Full-time
Pay: $17.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- West Columbia, SC 29172 (Required)
Ability to Relocate:
- West Columbia, SC 29172: Relocate before starting work (Required)
Work Location: In person