Role - Technical Support for Hardware and Software
Location - Charlotte, NC
Role Description:
IT user Support Specialist provides day-to-day technical support for hardware and software related systems. Under limited supervision, this job responds to problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.Key Responsibilities and DutiesProvide a high level of customer service while working in a dynamic complex environmentunder limited supervision and direction. Provide second level end-user PC support forstaffed locations and remote offices.• provide high level on-site call center supportPerform configuration/installation and troubleshooting of PC hardware including laptops,VDI, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFIInstall, configure, and troubleshoot Windows operating systems, MacOS, Microsoft OfficeSuite other applications.• Provide incident & problem summaries, status reports, and project status as required
Comply with and support ITIL change-incident-problem-asset management processes and work instructions Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels• Maintain highly accurate inventory records• Provide end user training and knowledge documentation• Deploy, procure, and collect desktop equipment from end users
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Schedule:
Ability to Relocate:
- Charlotte, NC: Relocate before starting work (Required)
Work Location: In person