Overview: We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, local attractions, and dining options - Handle guest complaints or concerns in a timely and professional manner - Process payments and maintain accurate records - Assist with reservations and room assignments - Maintain a clean and organized front desk area Qualifications: - Previous experience in a resort or hotel front desk role is preferred - Strong communication and interpersonal skills - Bilingual proficiency is a plus - Familiarity with phone systems and computer software (e.g., reservation systems) - Excellent problem-solving abilities - Ability to multitask and prioritize tasks effectively - Knowledge of hospitality management principles Benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry - Employee discounts on hotel stays and services If you are passionate about providing exceptional guest service and thrive in a fast-paced environment, we would love to hear from you. Apply today to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time, Temporary
Pay: $10.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work setting:
Ability to Commute:
- Pleasanton, TX 78064 (Required)
Work Location: In person