Summary
We are hiring a for a Supervisor, Claims Customer Service. In this role you will oversee an area responsible for Claims, Appeals, and/or Customer Service to ensure departmental performance guarantees are met.
The successful candidate for this position will be someone who pays strong attention to detail and is comfortable working in a high volume, fast-paced environment.
Description
Logistics
This position is full time (40 hours/week) Monday-Friday on site at 4101 Percival Road, Columbia SC. Typical office environment. Some travel required.
What You will Do
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Ensure prompt and accurate settlement of claims, appeals, and/or customer service inquiries. Coordinates with other areas while establishing and maintaining excellent customer relations.
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Analyze problems and concerns to make effective decisions that provide positive solutions. Make recommendations for process improvements and efficiencies for the department.
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Serves as a liaison for internal and external customers. Ensures the timely and accurate resolution of any issues and/or provides necessary training to staff as needed or requested.
To Qualify for this Position, you will Need.
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Bachelor's.
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Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
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2 years of claims/appeals, customer service, or call center experience.
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Strong analytical, organizational, and judgment skills.
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Excellent customer service skills.
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Ability to persuade, negotiate or influence.
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Strong oral and written communication skills. Strong spelling, punctuation, and grammar skills.
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Demonstrated leadership ability.
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Microsoft Office.
What we Prefer:
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Bachelor's degree
4 years-of healthcare, customer service, or claims experience. -
Previous budget experience.
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1 year-of leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
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Strong presentation skills.
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Basic business math skills.
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Ability to interact easily with customers, staff, and other members of the organization.
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Knowledge of the benefit plans for each group.
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Knowledge of all systems and their roles in claims adjudication. S
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Strong leadership skills to direct and motivate employees.
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Knowledge of performance standards and quality assurance guidelines.
What We Can Do for You
You are not alone. We are here to support you:
Our comprehensive benefits package includes:
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401(k) retirement savings plan with company match
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Subsidized health plans and free vision coverage
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Life insurance
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Paid annual leave – the longer you work here, the more you earn.
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Nine paid holidays
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On-site cafeterias and fitness centers in major locations
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Wellness programs and healthy lifestyle premium discount
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Tuition assistance
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Service recognition
What to Expect Next
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Here's
more information
.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.