Summary of Position:
This position requires an individual who has a strong desire to work with data to create meaningful reports manufacturing departments and management. In this role, you will organize data related to management reports, sales forecasts, accounting reports, regulatory reports, audit requests.
Provide IT support in a manufacturing environment; monitor, operate, and maintain hardware, software, and networks, to support multi-facility company and implement technology according to current IT standards.
You will create documentation (Including Standard Operating Procedures, user guides, and process flows.
Experience in data analysis and SQL programming. Basic proficiency in using SQL databases will be required. These skills encompass a range of abilities, including writing and optimizing SQL queries to for reporting and connecting to other databases.
Responsibilities:
· SQL Proficiency: Write and optimize SQL queries for reporting purposes, connecting to various databases.
· Effective Communication: Collaborate with business and technical users to understand data requirements and translate them into clear, concise reports.
· Interpretation and Support: Assist colleagues across the organization in interpreting and utilizing data effectively.
· Business Process Understanding: Understand manufacturing processes to write SQL reports that align with business needs.
· Continuous Improvement: Collaborate with accounting, production, and management teams to identify areas for data-driven process improvement.
· System Familiarity: Read, digest, and comprehend existing systems to enhance reporting capabilities.
· Design Replication: Replicate design elements when creating new views or stored procedures.
· Data Export: Extract data from ERP and reporting systems, ensuring seamless integration with other platforms.
· ERP Maintenance: Maintain ERP software configuration and provide technical support for any issues.
· Bonus Skills: Experience with SSRS, Visual MFG, and Salesforce is a plus.
· Analytical skills - investigation/countermeasure/resolution for hardware and software issues.
· Experience in a Windows server environment preferred in file permissions and security, Active Directory, Azure
· Configure installation of hardware and software
· Configure and maintain RDS Server and Applications
· Self-driven to learn, with a passion for technology
· Must possess the ability to define, prioritize, and resolve all support requests in an organized, efficient, and expedited fashion
· Attention to detail, accuracy, and ability to follow through a must
· Must be able to adhere to confidentiality of sensitive, and protected, information
· Must possess the ability to blend technical expertise, and exceptional customer service, with excellent communication skills
· Exceptional interpersonal skills
· Exceptional written and oral skills, as well as the ability to translate technical jargon into user-friendly terms to effectively communicate issues and resolutions and create documentation for user reference
· Ability and desire to acquire new skills and knowledge quickly
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- IT Support: 2 years (Required)
- Windows: 2 years (Required)
Ability to Commute:
- Crossville, AL 35962 (Required)
Ability to Relocate:
- Crossville, AL 35962: Relocate before starting work (Required)
Work Location: In person