Overview:
We are seeking a detail-oriented Front Desk Agent to join our team. The ideal candidate will have a strong organizational skill set and excellent customer service abilities. This position offers the opportunity to work in a dynamic environment where clerical and customer service skills are essential.
Duties:
- Greet and assist visitors in a professional and friendly manner
- Answer incoming calls and direct them to the appropriate department
- Perform order entry tasks accurately and efficiently
- Manage medical office tasks such as scheduling appointments and maintaining patient records
- Utilize phone etiquette when communicating with clients and colleagues
- Proficient in using Google Suite for various administrative tasks
- Operate phone systems effectively to handle incoming and outgoing calls
- Provide support as a personal assistant to the office manager
Experience:
- Previous experience as a Front Desk Agent or Medical Receptionist is preferred
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Excellent customer service skills with a focus on client satisfaction
- Familiarity with medical office procedures is a plus
- Proficiency in Google Suite for document management and communication purposes
This position offers an exciting opportunity for individuals looking to utilize their clerical and customer service skills in a professional setting. If you are detail-oriented, customer-focused, and thrive in a busy environment, we encourage you to apply for this role.
Medical Assistant/Receptionist
We are looking for a qualified medical assistant/office manager to run our medical clinic. You will be responsible for day-to-day operation. As a medical assistant/receptionist, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations. Our position requires knowledge of healthcare systems operations. Ultimately, you should be able to ensure steady workflows and uninterrupted service in our medical clinic.
Responsibilities
- Answer phone calls
- Schedule appointments
- Perform data entry
- Obtain fax and enter it into the chart
- Able to send signed referrals (usually require to scan and fax/email)
- Clean exam rooms
- Collecting payments at the front desk - i.e. credit card
- Order medical and office supplies
- Maintain medical and staff records
- Liaise with doctors and and practice administrator to identify potential office dysfunction
- Obtain prior authorization for surgical procedures
- Timely communicate with patients, hospitals, and medical providers
Skills
- Proven work experience as a medical assistant/receptionist
- Ability to handle medical records discreetly
- Knowledge of medical issues and terminology
- Excellent organizational and time-management skills
- Ability to multi-task and perform well in stressful situations
- Communication skills and a customer service orientation
- Know skills of medical assistant/receptionist
- Need to travel to different clinic sites - Greenbelt (main office) and other offices in Bowie, Rockville and Annapolis
Job Types
Pay
Benefits
- PTO; earned out program. 1 hour for every 40 hours of work
- No medical/dental coverage at this point
Schedule
- 8:30 AM to 4:30 PM
- 8 hour shift
Work setting
- Clinic
- In-person
- Outpatient
License/Certification
- BLS Certification Location: In person
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Medical specialties:
Schedule:
Work setting:
Work Location: In person