The Hampton Inn and Suites in Wilder, KY is looking for a Night Auditor to join our team!
Night shift goes from 11:00 PM- 7:00 AM. Weekend availability is required. Please do not apply if you are not willing and able to work these hours.
Experience with PEP systems and knowledge of Hilton Hotels is preferred, but it's not a requirement. Strong experience in customer service is more important. We'll train the right candidate.
Duties include but are not limited to:
- Greet, register, and assign rooms to guests of hotels.
- Verify customers' credit card, and establish how the customer will pay for the accommodation.
- Note any housekeeping or maintenance issues when guests report problems.
- Make and confirm reservations.
- Issue room keys.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Post charges, such as those for rooms, food, or telephone calls, to ledgers by using computers.
- Compute bills, collect payments, and make change for guests.
- Record guest comments or complaints, referring customers to managers as necessary.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Maintain appearance and function of lobby, business center, Suite Shop and common areas, by tidying the areas, restocking supplies, watering plants, removing trash and cleaning, as necessary.
- Arrange tours, taxis, or restaurant reservations for customers.
- Prepare for basic food service, such as setting up hot breakfast or coffee and tea supplies.
- Perform other tasks, as needed and/or requested, to ensure that the hotel is prepared to provide every guest with a positive experience.
For qualified applicants, we offer:
- Medical, dental, and vision insurance for full-time employees after ninety (90) days
- Vacation time for full-time employees after one (1) year of service
- Hilton's Team Member Discount Program for hotels all around the world.
Job Type: Part-time
Expected hours: 24 – 32 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work setting:
Experience:
- night audit: 2 years (Preferred)
- Customer Service: 3 years (Required)
Shifts:
Work Location: In person