```Duties:```
- Provide exceptional customer service to clients in a professional and courteous manner
- Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns
- Conduct data entry and maintain accurate customer records
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Resolve customer complaints or issues in a timely and satisfactory manner
```Qualifications:```
- Fluent in both English and Spanish languages
- Excellent verbal and written communication skills in both languages
- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism
- Proficient in data entry and computer skills
- Ability to multitask and work in a fast-paced environment
- Sales experience is a plus
As a Bilingual Customer Service Associate, you will play a crucial role in providing exceptional service to our diverse customer base. Your ability to effectively communicate in both English and Spanish will allow you to assist customers with their inquiries, orders, and concerns. You will have the opportunity to analyze customer needs and recommend appropriate products or services, while also maximizing sales opportunities through upselling techniques. Your dedication to resolving customer complaints or issues will contribute to maintaining our high level of customer satisfaction.
We are seeking individuals who are fluent in both English and Spanish, possess excellent communication skills, and have a strong passion for delivering outstanding customer service. If you have experience in sales, data entry, and enjoy working in a fast-paced environment, we encourage you to apply.
Join our team as a Bilingual Customer Service Associate and be part of an organization that values diversity, teamwork, and professional growth. Apply now!
Job Types: Full-time, Part-time
Pay: $10.50 - $14.00 per hour
Expected hours: 15 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Lexington, SC: Relocate before starting work (Required)
Work Location: In person