ASSISTANT MANAGER
REPORTS TO: Community Manager
SUPERVISES: In lieu of the Community Manager’s absence, all on-site staff at the community, as well as the performance of contractors and vendors.
GENERAL DUTIES:
Enhancing the community for which they are responsible in the most efficient and profitable manner possible based upon the goals and objectives of the Owner(s) /
Investor(s), as well as, maximizing the greatest possible satisfaction and well being of all customers. In addition, responsibilities include leading and teaching associates to maximize their professional growth and insuring that all are treated equally, ethically and morally on a consistent basis.
PRIMARY RESPONSIBILITIES:
Total performance of the community to include maximizing income, collections, while controlling expenses as outlined in an approved Annual Budget. Achievement of the highest possible Operating Profit through implementation of effective cost control and income collection programs while establishing responsive marketing strategies.
1. Income collections are of paramount importance. Every effort must be made by the Assistant Manager to achieve the highest possible collection levels. This shall include but not be limited to, personal phone calls, in person visits to the resident’s apartment and consistent adherence to collection policies as outlined in the lease agreement.
2. Provide the optimum product and service to our residents in consideration of the physical limitations of the community. Maintain a consistent and strong customer service philosophy. Develop a strong sense of community.
3. Responsible for Liability and Loss Prevention on community.
4. Comply with all Fair Housing Laws.
5. Assist in maintaining curb appeal and cleanliness of entire property.
6. Remain current with all Grace Hill training classes.
7. Other duties as assigned.
Assist Community Manager: a. Expenses shall be monitored to insure compliance with the approved budget.
Approval shall be obtained prior to incurring any expenses that have a material impact on the operating expenses or for any expenditure that exceed the approved budget. On contract work, a minimum of three bids must be obtained.
b. Marketing strategies that consider the area/regional demographics as it relates to the community concentrating on pricing, prospective resident sources, renewal/turnover factors, unit type availability, interior/exterior product appeal and historical trends. Knowledgeable of all information relating to comparable communities in area, especially those chosen for the monthly survey. c. Insure proper staffing, scheduling, and supervision of all on-site associates to ensure that each person performs their respective responsibilities through effective training, motivation and development. Regional Manager must approve applicant prior to placing anyone on payroll. d. Proper implementation of MMG Policies and Procedures related to on-site operations. Insure compliance. Responsible for insuring that all required reporting is completed in an accurate, timely, and professional manner. In addition, adherence to scheduled deadlines according to the Community and Corporate deadlines.
QUALIFICATIONS:
Education:
High School Graduate
Professional designation desired
College Degree Preferred
Desired Skills:
Ability to successfully interact with people
Good decision-making ability
Good organizational skills
Strong marketing and sales background
Leadership skills
Detail oriented
Yardi/Appfolio experience preferred
Computer literate and proficient in Word, Excel & Outlook Express
Good verbal and written communication skills
Ability to train
Strong customer service/satisfaction philosophy
Good understanding of financial reporting
Miscellaneous Requirements:
Valid driver’s license
Provide and maintain valid auto insurance
Private phone in working order
Physically able to inspect physical assets daily
Professional Image
Reliable Transportation
Experience:
1-3 years Previous Management or Sales Experience Preferred
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Property Management: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Decatur, GA: Relocate before starting work (Required)
Work Location: In person